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The Canadian Red Cross Society

Volunteer Position: Client Services Volunteer

Volunteer Job Description: The Canadian Red Cross Society, a non-profit, humanitarian organization dedicated to helping Canadians, as well as the most vulnerable throughout the world, is seeking a Client Services Volunteer for the Health Equipment Loan Program.  Reporting to the Team Lead this position provides direct support to in-person and telephone inquiries from the public with a primary responsibility to provide loans and accept returns of health equipment. This short term loan service offers mobility, independence and safety to seniors and those recovering from illness or surgery in their own homes.

Key Responsibilities

  • Service to clients including customer service to those picking up or returning equipment, responding to phone and in person inquires, assisting with referrals
  • Administrative support including record keeping, telephone follow-up, general office duties
  • Accepting and receipting of financial donations

Qualifications

  • Excellent interpersonal skills, including handling interactions with the general public, clients and colleagues
  • This position requires a satisfactory Canadian vulnerable sector criminal record check
  • Strong verbal and written communications skills in English, including telephone etiquette
  • Ability to work independently and as part of an effective team
  • Dependable and able to effectively execute assigned tasks in a high pressure environment
  • Strong computer skills, with working knowledge of Microsoft Outlook, and inventory databases
  • Demonstrated ability to listen and empathize with clients concerning their personal and/or health-related issues
  • Ability to lift and carry 50lbs
  • Must has Standard First Aid with CPR C or equivalent or be willing to take the training

How to apply: For more information please visit www.redcross.ca/volunteer/who-is-needed

Interested parties may submit their resumes, quoting Posting ID if applicable:

The Canadian Red Cross Society
Email: BCYvolunteering@redcross.ca
Fax: 604-709-6675

 

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About the Author : Cindy Maloney

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