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Program Administration – Canadian Red Cross

Do you enjoy working in databases and with reports? Are you a friendly, outgoing person who enjoys talking to new people every day? Do you want to help the Canadian Red Cross help vulnerable people by providing much needed support to those who need it the most?  The Canadian Red Cross Society, a non-profit, humanitarian organization dedicated to helping Canadians, as well as the most vulnerable throughout the world, is seeking a Program Administration Volunteer for the Health Equipment Loan Program. Reporting to the Coordinator/Team Lead this position provides general office duties to ensure the effective and efficient operations of the HELP Program.

 

Key Responsibilities

  • Provides professional customer service and information to the public, both by telephone and in person
  • Performs outbound calls and tracking to follow up on overdue equipment or long-term loans
  • Produces mail/form letters to request the return of overdue items or an update on the status of equipment on loan
  • Assists with faxing health care professionals regarding the status of their requests
  • Maintains paper and/or computer records regarding clients, loans, reminders and returns
  • Compiles statistical reports from the data base, as required
  • Maintains work area in a clean and orderly state

 

Qualifications

  • Excellent interpersonal skills, including handling interactions with the general public, clients and colleagues
  • This position requires a satisfactory Canadian vulnerable sector criminal record check
  • Strong verbal and written communications skills in English, including telephone etiquette
  • Ability to work independently with minimal supervision
  • Ability to work as part of an effective team
  • Dependable
  • Ability to effectively execute assigned tasks in a high pressure environment
  • Detail-oriented, with a focus on accuracy
  • Strong organizational skills
  • Strong computer skills, with working knowledge of Microsoft Outlook, Word, and inventory databases
  • Ability to operate a photocopier, scanner and fax machine

 

Working Conditions

  • We are currently seeking volunteers available to fill one or more of the following shifts: Monday, Wednesday and Friday 10am-2pm
  • The majority of the work is performed in an office environment and/or warehouse space

The Canadian Red Cross Society is an equal opportunity employer.

Interested parties may submit their application via the Canadian Red Cross application portal

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About the Author : Brooke Burke

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